Privacy Policy

Privacy Policy

Last updated: 14.11.2025

1. PERSONAL DATA WE COLLECT

1.1 Data You Provide Directly

We collect the information necessary to deliver our airport transfers, chauffeur services, private tours, parcel delivery, and property management operations:

• Full name
• Phone number and email address
• Billing or accommodation address
• Pickup and drop-off details
• Flight numbers, travel schedules
• Payment confirmations (we do not store credit card numbers)
• Special requests (child seats, mobility needs, VIP handling)
• Property management data (property address, access codes, guest names)

1.2 Data Collected Automatically

• IP address
• Browser and device type
• Cookie data
• Navigation paths and analytics

1.3 Data Obtained from Third Parties

• Hotels and concierge partners
• Booking agents
• Property owners (for guest transfers)

2. PURPOSE OF DATA COLLECTION

• Process and manage your booking
• Assign a driver and coordinate transportation
• Monitor flights in real time
• Send booking confirmations and updates
• Provide customer service
• Comply with legal, tax, and insurance obligations
• Improve website performance and security
• Send optional marketing communications (only with consent)

3. LEGAL BASIS FOR PROCESSING

• Contract – to fulfill the transport or service you booked
• Legitimate Interest – to ensure safety, prevent fraud, optimize services
• Legal Obligation – accounting, fiscal, transport regulations
• Consent – marketing emails, non-essential cookies

4. DATA STORAGE DURATION

• Transport & booking records: 5 years
• Accounting documents: 10 years
• Email communication: 2 years
• Property management data: duration of the contract
• Marketing consent: until withdrawn
• Cookies: 6–12 months depending on type

After expiry, data is securely deleted or anonymized.

5. DATA SHARING

Your data is never sold or rented.
It may be shared only with trusted partners essential to delivering our services:

• Drivers and subcontracted chauffeurs
• Payment processors
• Hotels and concierge teams
• Insurance providers (in case of an incident)
• IT, hosting, and security service providers
• Administrative authorities when legally required

All partners are contractually obligated to comply with GDPR and confidentiality.

6. INTERNATIONAL DATA TRANSFERS

• GDPR adequacy decisions
• Standard Contractual Clauses (SCCs)
• Encrypted communication

We only work with service providers meeting GDPR requirements.

7. SECURITY MEASURES

• Secure SSL-encrypted website
• EU-based secure hosting
• Restricted internal access
• Encrypted backups
• Regular IT and security audits

Despite strong measures, no system can guarantee absolute security, but we follow industry best practices.

8. YOUR RIGHTS (GDPR)

You may exercise the following rights at any time:

• Right of access
• Right to correction
• Right to deletion
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw consent

Email: contact@go365.fr
We respond within 30 days.

9. COOKIES POLICY

Our website uses cookies for:

• Essential website functionality
• Analytics and performance
• Personalization and preferences

You may accept, reject, or customize cookies through the consent banner.

10. DATA OF MINORS

We do not knowingly collect data from individuals under 16 years old.
If such data is collected, contact us for immediate deletion.

11. EXTERNAL LINKS

Our website may contain links to external websites.
We are not responsible for their content or privacy practices.

12. POLICY UPDATES

This Privacy Policy may be updated periodically.
Changes take effect immediately upon publication.

Last updated: 14.11.2025

13. CONTACT

GO 365
Email: contact@go365.fr